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Registration

If you forget your password, click on ‘Forgot your password’ and write your email address. As a result of clicking ‘Send’, you’ll receive a link to reset your password.

There is no possibility of making purchases without registering. To complete your transaction, you have to create an account. Thanks to such solution, you can check orders history and give only once an information about billing and shipping addresses and other preferences.

To register in the shop, click on ‘sign in / register’, button situated above the menu on the home page, and then fill in form and click ‘create account’.

Yes. To change the address data, first you have to sign in the Customer Panel and then click on the ‘Information about the account’.

Yes. There is a possibility to create sub-accounts to the main company account and give them authorizations regarding visibility of business information. Sub-account user could see the history of all company’s orders or only orders placed by the sub-user. Sub-accounts are created by the e-shop administrator. To create a sub-account for a sub-user, please contact us.

Orders

Placed order is automatically and immediately implemented after its submission, so there is no possibility of its withdrawal from online shop. To determine the order status and find out about cancellation conditions, please contact our sales department.

To check the history of placed orders, sign into the customer panel and then click “Orders”. As a result, there will be displayed a list of hitherto placed orders along with invoices and data regarding dates, statuses, numbers and total amount.

The time limit of carrying out the order depends on time of parcel delivery and goods availability. If the goods are in the warehouse, standard shipping time is one working day in Poland and 2 – 5 working days for foreign shipments in the EU (depending on the type of transport and delivery area). Delivery time for shipments outside the EU is determined individually. When ordered products are not in the warehouse in the moment of ordering, the time limit of carrying out the order is set individually. In such case, client usually waits for the product from 6 to 12 weeks, yet for chosen elements the time may be shorter or longer. In order to determine the exact day of delivery, please contact our sales department.

Please contact our sales department or use online chat.

If you have already made an order, there is no possibility to make changes online. Please contact our Sales Department to receive further information.

Order status is visible after logging into the customer panel in ‘Orders’. In addition, customers receive e-mails containing information about courier tracking number.

Payments

In our online shop, you can pay using a bank transfer, PayU, PayPal (in both there is a possibility to pay by credit/debit card) or COD (Cash on Delivery). Payment by COD is possible only when all ordered cargo is available in the warehouse.

There is a possibility to defer payment time limit. To obtain more information, please contact with our Sales Department.

Payments for the ordered products can be made in EUR, USD or PLN.

Shipment and delivery

The estimated time of delivery for parcels send within Poland is one working day and for parcels sent to the EU countries is from 2 to 5 working days depending on delivery area. Delivery time for shipments outside the EU is determined individually.

The delivery cost is PLN 14 net within Poland, EUR 14.90 net in the EU countries and USD 35 net in non-EU countries (if the parcel weighs up to 5 kg). Delivery cost of the EU and non-EU parcels weighing 5 kg and more is variable and depends on the weight, transport type and delivery area. The seller reserves that prices may slightly change (base currency is USD).

Yes. The delivery cost of parcels with greater weight or non-standard dimensions have to be agreed with our sales department.

Yes. During process of products ordering, you can provide us with different delivery address than the one listed on invoice.

Yes. You will receive an email with confirmation of placing the order and with courier tracking number.

Complaints

In the footer on our website, in ‘Information’ column you will find ‘Complaints’ button. Click on it, fill in the form and send faulty goods on address: Unisystem Sp. z o.o., Nowy Swiat 36, 80-299 Gdansk, Poland. Please add to the parcel generated by the system and printed file with data about number and sort of complaint. You will also receive this file on the email address given during filling in the form. If this document is not added to the parcel, Unisystem reserves the right to automatically reject such complaint.

Client will receive a response about sent complaint within 14 days from the date of complaints sending. To check the complaints status, please contact us by phone or email.

Products and technology

Technology applied in offered by us products is described in ‘Knowledge base’ section. Moreover, in the majority of products you will find a brief description about special features which distinguish each module.

A configurable product is a standard product that needs an individual configuration setting according to available parameters (configuration options). Choosing optimal parameters requires consultation with sales department.

Customized product is a non-standard product, designed as per customer needs and his specific guidelines. To determine all the details and create customized product, please contact our sales department.